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Thursday, 8 June 2017

Citrix Issue:- Not Opening Launch.ica Files

If you have the Citrix Receiver installed, but are finding that nothing happens when you launch myDesktop.Log in using your student/staff ID and RMIT password.

If this is your first time using My Desktop, you will be prompted to install the Citrix Receiver. If Citrix  is already installed on your device.

The Citrix app with begin downloading in your browser. Once it has completed, click on it to run the install. Once the install has been completed, you can click on the RMIT Student Desktop icon to start My Desktop.

 After Install you need to change default app program to open.  Download and Save as your Lunch.ica file.




Right-click on the launch.ica file, select "Open with" and click on "Choose default program"





Select "Always use the selected program to open this type of file" and click Browse
      
 NOTE: On Windows 8 computers, this option may appear as "Choose Another App"

Navigate to C:\Program Files\Citrix\ICA Client (or C:\Program Files (x86)\Citrix\ICA Client for 64 bit OS),       select wfcrun32.exe, click Open and then OK.
 



Restart your browser and attempt to run My Desktop again. When you click the icon, the Citrix Receiver should automatically activate and the My Desktop environment will run in a pop-up window.  

Note: Sometime your web browser may have pop-up blocking on, which could stop MyDesktop from running.        If this occurs you will see a symbol similar to this in your browser:

Click on the message and select "always allow pop-ups". 

Thanks
Srikanth Goud 

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